Returns and refunds
FREE AND EASY RETURNS
If for any reason you are not completely satisfied with your purchase, any items can be returned within 30 days of the delivery date by mail.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with the original invoice.
The items, that were sent via free DHL delivery option, are not eligible for free return and refund, unless they are defective.
Additionally, you are covered by our 90 days return/exchange policy in case we sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor or the items are defective (paint is chipping, crystals fall off, etc.)
Please, send us a message to [email protected] before you send us a parcel with the items you would like to return.
Once your return is received and inspected, we will email you to notify you that we have received your returned item.
Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment within several days.
It can take up to 7-10 working days for your credit card company to process the refund.
To return your product, you should mail it to the following address:
Netgate Ventures OU warehouse, Room 8513-16612, Chentian Business Center, 5th floor, Colorful Times Square, Chentian, Xixiang Street, Baoan District, Shenzhen, 518102 China
You will be responsible for paying for your own shipping costs for returning your item.
The parcel must be sent via trackable shipping service.